When will my order be delivered?
Your orders will be delivered to cargo within 1 to 3 working days. Delivery time varies according to countries.
How can I cancel my order?
To cancel your order, you must write to us in the Contact section.
My order arrived damaged, what should I do?
Your order is subject to damage control before it is delivered. For this reason, our products prevent damaged shipping. However, if your product arrived damaged; After the Cargo Officer delivers your order to your address, check the outer package for damage during delivery, and have a Damage Determination Record prepared if you are damaged. If you see the damage after delivery, you should call the relevant branch and tell them to prepare a Damage Determination Record. If the cargo branch is not helping you in this regard, please contact us as soon as possible.
How can I find out the cargo distribution status of my order?
You can call our call center for detailed information.
The products I ordered arrived defective. What should I do?
You can call our call center for detailed information.
I want to change the shipping address of my order, What should I do?
To find out the status of your order, check the latest status of your order from the "My Account" section of the Homepage. If your order status is Completed or Confirmed, we can make the address change by connecting to our Customer Representative. If your order status is "Delivered for Cargo", we will send it to the cargo company by forwarding your new address information to us as soon as possible.
The product size did not fit in my order, can I exchange it?
In exchange transactions, the shipping fee belongs to you. If the size you want is available in our stock, you can change it.
Which products can I return?
The packaging of the product you want to return is undamaged, unused; The barcode must not be damaged and the label must not be broken. You must send the product/products you want to return with their original box and all accessories. It must be washed and not have perfume or similar odor on it. There should be no deformations that would prevent the product from being resold.
In how many days can I return my products?
The "Right of Withdrawal without Reason" is 14 days.
To which address will I send my return?
Our return address is “ Adalet mahallesi Manas Bulvarı No:39/3408 Bayraklı İZMİR-TURKİYE”
How long does it take to return the product price?
All transactions regarding the returned product begin from the moment your product arrives at our warehouse and are concluded within 19 working days.
Can I get my refund amount as a gift certificate instead of a refund?
Shopping with gift certificates on Padilon.com is so much fun! You can use your return check for any shopping you want, without any time limit.
