The delivery times of your orders vary according to the countries.Your shipping amount varies according to the country to be sent and the quantity of the product. You can see the cargo amount by selecting the country on the shopping cart screen.
You can receive your order from the cargo officer in return for your signature by presenting your picture ID. If you are not at the address you specified at the time of delivery, your order will be delivered to the person(s) at the delivery address after the picture ID is checked and signed.
Delivery in emergencies such as strikes, lockouts, natural disasters, uprisings, public movements, nuclear risk and danger, war, occupation, revolution, civil war, sabotage and fire, and in cases arising from the buyer (no address, delivery, the buyer's relocation from the address, etc.) time and conditions may vary.
Return and Exchange Conditions
If the product did not meet your expectations for various reasons, you have the right to return it within 14 days. First of all, your shoes must be unused. You can return it with your country's local postal company, provided that you cover the shipping fee. and no refunds will be made for periods exceeding 14 days. If you do not like the product and you want to change the product, you can send it to our address by paying the shipping fee. However, if the product is different from what you see and / or the wrong order is received for 14 days, you can change it at any time.
Note: Products in the Outlet section are not refundable.
Faulty products
Refunds will be made for any defect caused by the product, and you can send the product you received within 15 days from the delivery date. It will be checked whether there is a defective/defective product in the product and any defects encountered at the end of this period will be evaluated within the scope of warranty. If you have any problems, you can get information from our number.
For return, you must send the product with its original invoice and put the invoice in the package you sent.
The return form on the back of the invoice and/or on the Padilon.com website should be filled in completely and the return area should be signed. The explanation fields on the return form and the reason for the return must be filled in completely and carefully. Return or exchange option must be selected for defective products.
The product to be returned must be unused, undamaged or damaged. You must return the products you want to return with all accessories and the original box.
The products should be kept in their original boxes in such a way that they will not be damaged. Well; items should be shipped immediately after the original box has been placed in a protective sleeve.
Before sending the product, you must send a message to our Whatsapp line and inform us of the reason for the return.
All products determined by the authorized units of the product can be returned, but no refund can be made in the following cases.
Unpackaged Products
The product to be replaced must be in perfect, complete and original box at the time of purchase. It is not possible to return or exchange products that cannot be delivered complete and undamaged with their box, packaging, standard accessories, if any. If the packaging of the returned item has been damaged by the user and therefore the ability to resell the item at full price has been lost, you will be charged a fee during the return process and your refund will be issued accordingly. www.padilon.com reserves the right not to return the packaged product according to the amount of damage. The refund will be made to your bank account with the confirmed order.
